> For the complete documentation index, see [llms.txt](https://docs.qolaba.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.qolaba.ai/chatbot/toolkit/pii-protection.md).

# PII Protection

PII Protection detects and masks Personally Identifiable Information in your input before it is sent to the AI model — ensuring sensitive personal data never reaches the model in its original form.

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#### What It Does

When PII Protection is enabled, Qolaba scans your input locally and anonymizes any detected sensitive personal data before the prompt is sent to the model. The model receives and processes a masked version — the original sensitive values are never transmitted.

**Data detected and masked:**

* Full names
* Email addresses
* Phone numbers
* Home addresses
* Government ID numbers
* Payment and financial details

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#### How It Works

1. You write a prompt containing sensitive data
2. PII Protection scans the input **locally** before transmission
3. Sensitive values are anonymized — replaced with masked placeholders
4. The masked version is sent to the model
5. The model responds based on the anonymized input

The original data never leaves your environment in its identifiable form.

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#### When to Enable It

Enable PII Protection when working with:

* Customer records and CRM exports
* Healthcare or patient data
* HR files and employee records
* Legal documents with personal details
* Financial records and payment data

{% hint style="info" %}
PII Protection is available on the **Teams plan**. When enabled, it applies to all input within that chat session.
{% endhint %}