# Billing and Credits

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<summary><mark style="color:orange;"><strong>How do credits work?</strong></mark></summary>

Every action on Qolaba costs a fixed number of credits — from a quick chat message to a full video generation. You always know exactly what you will spend. Credits are displayed before generation. On Pro and Teams plans, unused credits roll over every month indefinitely. On the Onetime plan, unused credits move to your Credit Bank when the plan expires and can be unlocked with any future purchase.

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<summary><mark style="color:orange;"><strong>What is the Credit Bank?</strong></mark></summary>

Your Credit Bank stores unused credits from expired plans. They never disappear — unlock them the moment you purchase any new plan. Every credit you buy has a future.

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<summary><mark style="color:orange;"><strong>What are rollover credits?</strong></mark></summary>

On Pro and Teams plans, unused credits carry forward to the next month automatically. Your balance compounds over time — there is no use-it-or-lose-it pressure.

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<summary><mark style="color:orange;"><strong>What is the Onetime plan?</strong></mark></summary>

The Onetime plan is a prepaid credit pack — full platform access for 6 months, no subscription, no auto-renewal. When your plan expires, unused credits move to your Credit Bank automatically.

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<summary><mark style="color:orange;"><strong>Can I top up credits without upgrading my plan?</strong></mark></summary>

Yes. Use the 'Buy More Credits' option in the Overview tab of your Organization Dashboard. Top-ups add credits immediately without changing your subscription tier.

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<summary><mark style="color:orange;"><strong>Can I cancel anytime?</strong></mark></summary>

Yes. Cancel anytime from your Organization Dashboard under the Profile tab. You retain full access until the end of your current billing cycle, and remaining credits move to your Credit Bank automatically.

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<summary><mark style="color:orange;"><strong>Do you offer discounts for students or non-profits?</strong></mark></summary>

Yes. Email <support@qolaba.io> with your details and the team will set up special pricing.

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