Data Privacy

Where is my data stored?

Qolaba's infrastructure runs on Google Cloud Platform (GCP) with servers located in the United States.

Is a Data Processing Agreement (DPA / AVV) available?

Yes. A DPA (Auftragsverarbeitungsvertrag / AVV in German-speaking markets) is available for Teams and Business plan customers. Contact [email protected] or your account manager to request one.

How does PII Protection work?

PII Protection is available on the Teams plan. When enabled, the platform scans your input data locally, masks personally identifiable information (names, emails, phone numbers, addresses, IDs, financial details), and sends only the anonymized version to the AI model. This reduces data leakage risk and compliance exposure.

Can I delete my data?

You can delete individual chats, Knowledge Bases, and uploaded files from within the platform. Deleting an Organization permanently removes all associated workspaces, members, history, and data. For enterprise data deletion requests, contact [email protected].