Member Activation Flow
After an Admin or Owner sends an invitation, the new member needs to complete a short activation process to access their workspace. This page walks through exactly what they need to do.
Step 1 — Log In with the Invited Email
The invited user receives an invitation email. To activate their access:
Go to Qolaba.
Log in using the same email address that received the invitation.
If they don't already have a Qolaba account, they must create one using that exact email address. Access will not be granted if the login email doesn't match the invited email — there are no workarounds for this.
Step 2 — Switch to the Organization
After logging in, the user lands in their personal account by default. To access the organization they were invited to:
Click the profile icon in the top-right corner.
Open the profile dropdown.
Select the name of the organization.
The platform switches from personal mode to organization mode. From this point:
Credits are drawn from the organization's credit pool, not the user's personal balance.
All activity is recorded within the organization's account.
Workspace permissions apply.
Step 3 — Access the Assigned Workspace
Once in organization mode, the member is placed directly into their assigned workspace. They can confirm this by checking the workspace name in the top-left of the navigation panel.
Inside the workspace, the member can:
Use Chatbot
Generate images
Create videos
Use speech tools
View history for that workspace
What they can see:
Their assigned workspace(s)
Credits available within the organization
Their accessible dashboard tabs (Overview, History)
What they cannot see:
Other workspaces within the organization
Organization management settings
Member management controls
Troubleshooting
Invitation email not received
Email in spam, or wrong address entered
Check spam folder; ask Admin to re-invite with correct email
Access denied after login
Logged in with a different email
Log out and log in with the invited email address
Organization not appearing in dropdown
Account not yet activated
Ensure login email matches invited email exactly
Wrong workspace visible
Assigned to incorrect workspace
Ask Admin to reassign via the Members tab
Last updated