> For the complete documentation index, see [llms.txt](https://docs.qolaba.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.qolaba.ai/organization-and-workspaces/members-and-role-based-access/member-activation-flow.md).

# Member Activation Flow

After an Admin or Owner sends an invitation, the new member needs to complete a short activation process to access their workspace. This page walks through exactly what they need to do.

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### Step 1 — Log In with the Invited Email

The invited user receives an invitation email. To activate their access:

1. Go to [Qolaba](https://qolaba.ai).
2. Log in using the **same email address** that received the invitation.

If they don't already have a Qolaba account, they must create one using that exact email address. Access will not be granted if the login email doesn't match the invited email — there are no workarounds for this.

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### Step 2 — Switch to the Organization

After logging in, the user lands in their personal account by default. To access the organization they were invited to:

1. Click the **profile icon** in the top-right corner.
2. Open the profile dropdown.
3. Select the name of the organization.

The platform switches from personal mode to organization mode. From this point:

* Credits are drawn from the organization's credit pool, not the user's personal balance.
* All activity is recorded within the organization's account.
* Workspace permissions apply.

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### Step 3 — Access the Assigned Workspace

Once in organization mode, the member is placed directly into their assigned workspace. They can confirm this by checking the workspace name in the top-left of the navigation panel.

Inside the workspace, the member can:

* Use Chatbot
* Generate images
* Create videos
* Use speech tools
* View history for that workspace

**What they can see:**

* Their assigned workspace(s)
* Credits available within the organization
* Their accessible dashboard tabs (Overview, History)

**What they cannot see:**

* Other workspaces within the organization
* Organization management settings
* Member management controls

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### Troubleshooting

<table><thead><tr><th width="204.37188720703125">Issue</th><th>Likely Cause</th><th>Fix</th></tr></thead><tbody><tr><td>Invitation email not received</td><td>Email in spam, or wrong address entered</td><td>Check spam folder; ask Admin to re-invite with correct email</td></tr><tr><td>Access denied after login</td><td>Logged in with a different email</td><td>Log out and log in with the invited email address</td></tr><tr><td>Organization not appearing in dropdown</td><td>Account not yet activated</td><td>Ensure login email matches invited email exactly</td></tr><tr><td>Wrong workspace visible</td><td>Assigned to incorrect workspace</td><td>Ask Admin to reassign via the Members tab</td></tr></tbody></table>